Remote Front Desk / Patient Experience Coordinator

**Remote Front Desk / Patient Experience Coordinator**
**Company**: Unify Aesthetics
**Location**: Remote
**Schedule**:
- **Monday-Friday**: 9:00 AM - 5:00 PM
- **On-call availability**: Saturdays (for questions, light follow-ups, urgent patient needs)
**Role Overview**
Unify Aesthetics is seeking a detail-oriented and patient-focused **Remote Front Desk / Patient Experience Coordinator** to serve as the first point of contact for our patients. This role is critical to ensuring a seamless patient journey from initial inquiry through booking, treatment follow-ups, and ongoing relationship management.
**Key Responsibilities**
**Patient Communication & Front Desk Support**
- Answer and manage incoming calls, texts, and messages in a professional, warm, and timely manner
- Monitor and respond to incoming patient messages on social media platforms (e.g., Instagram, Facebook) during scheduled working hours
- Respond to patient questions regarding treatment...