Job Description

A leading IT services provider is seeking a Virtual IT Helpdesk technician to deliver remote technical support for end-user devices including laptops and desktops. You will troubleshoot hardware and software issues, manage user accounts, and ensure security compliance. The ideal candidate has at least 3 years of technical customer service experience and a Bachelor's degree in IT. Strong communication skills in Mandarin are essential for effective collaboration. This role involves a focus on process optimization and adherence to ITIL best practices.
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