Job Description
Security Systems Technical Support Engineer
* Craigavon, Lurgan, United Kingdom
* Full-time
* Salary: £38,000 per annum
* Shift Pattern: Monday - Friday, 09:00 - 17:00
* 100% office-based
Key Purpose of the Job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by the use of remote diagnostic tools and phone advice for both fire and security-related calls.
Key Job Responsibilities:
* To provide technical support to end users and engineers, both internally and externally.
* To ensure prompt and accurate information is scheduled.
* To prioritise workload and meet contractual deadlines.
* To answer customer telephone calls, ensuring internal customer service standards are met.
* Any other reasonable requests from the line supervisors ...
* Craigavon, Lurgan, United Kingdom
* Full-time
* Salary: £38,000 per annum
* Shift Pattern: Monday - Friday, 09:00 - 17:00
* 100% office-based
Key Purpose of the Job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by the use of remote diagnostic tools and phone advice for both fire and security-related calls.
Key Job Responsibilities:
* To provide technical support to end users and engineers, both internally and externally.
* To ensure prompt and accurate information is scheduled.
* To prioritise workload and meet contractual deadlines.
* To answer customer telephone calls, ensuring internal customer service standards are met.
* Any other reasonable requests from the line supervisors ...
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