Remote IT Support Intern (50 Positions)

This is a remote position.

Talents of Endearment (TalEn) bridges purpose-driven talent with innovative organizations worldwide. Our TEA-IT Academy disrupts traditional tech education by combining experiential learning mentorship and real client projects. Join a cohort of 50 changemakers advancing IT accessibility while building career-launching skills.

Internship Overview

• Serve as the first point of contact for end‑user technical issues.
• Troubleshoot hardware, software, and connectivity problems across Windows, macOS, and Linux environments.
• Log, categorize, and elevate support tickets using our IT service management (ITSM) platform.
• Collaborate with senior engineers to resolve incidents and implement solutions.
• Contribute to knowledge‑base articles and user guides.
• Participate in weekly skill‑building workshops (network fundamentals, security best practices, remote‑work tooling).

What You’...