Remote IT Support Specialist — First‑Line Tech Help

Overview

JOB VACANCY
PWDs and PEOPLE FROM MARGINALIZED COMMUNITIES ARE ENCOURAGED TO APPLY! Since 2008, Genashtim has been a for-profit social enterprise dedicated to uplifting marginalized communities. By harnessing the power of technology and the internet, we’ve built a unique virtual employment ecosystem. This network unites individuals from all walks of life — such as people with physical or mental disabilities, refugees, senior citizens, minorities, and others who face barriers to inclusion. Through collaboration, they contribute to a world-class organization that offers exceptional IT remote support, digital learning services and ESG services to clients worldwide.

Job Title: Remote IT Support Specialist

Job Summary

The role is responsible for providing first-level technical support to internal and external customers by diagnosing, resolving, and documenting PC system incidents and service requests. It involves coordinating and esc...