Remote IT Support Ticketing Manager

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a IT Ticketing Manager - REMOTE. This role is crucial in enhancing employee productivity and efficiency across various departments. The IT Ticketing Manager will manage the internal ticketing platforms, optimize workflows, and ensure seamless communication between IT and other teams. Through innovative solutions, you will help drive the organization's performance and resolution of issues. This position requires strategic thinking and comprehensive management of the ticketing ecosystem.

Accountabilities

• Serve as the primary business owner and administrator for the internal ticketing ecosystem, Intranet, and IT applications.
• Maintain a backlog of feature requests, prioritize enhancements, and communicate the roadmap to stakeholders.
• Build and maintain complex automated workflows, triggers, and business rules for ticket categoriza...