Remote Italian Customer Care Specialist (Greece-Based)

Position Summary

We are recruiting a dedicated Italian-Speaking Customer Care Specialist to work from a remote location anywhere in Greece. This role involves serving as the main point of contact for our Italian clientele, ensuring they receive outstanding service and clear communication regarding our tobacco products and related company processes. This is an excellent opportunity for individuals seeking long-term career growth in a fast-paced, customer-focused environment.

Your Daily Focus

Your core responsibility is to deliver premium support across various channels: phone calls, email correspondence, and live chat. Specifically, you will:

• Fluently manage customer interactions in Italian and effectively handle general inquiries in English.
• Accurately troubleshoot, investigate, and resolve customer complaints, questions, and concerns about orders, product usage, and general company information.
• Log detailed records of all interactions and resolutions within the company's customer relationship management (CRM) database.
• Ensure every communication strictly adheres to industry regulations and company quality standards.
• Work collaboratively with internal teams to escalate and resolve complex technical or procedural issues efficiently.

Compensation & Benefits Package

• Generous Pay: The role offers a base gross salary of €1100 per month, paid 14 times per year.
• Performance Incentives: You will be eligible for a robust bonus scheme tied to individual performance metrics and team success.
• Comprehensive Coverage: Employees receive full private health insurance.
• Professional Path: We strongly support employee advancement with excellent avenues for career development and internal promotion.
• Equipment Provided: The company supplies all necessary work equipment for the remote setup (e.g., computer, peripherals).

Logistical Details

• Work Arrangement: Fully Remote within Greece.
• Mandatory Schedule: You must be available for rotational 8-hour shifts spanning our 24/7 operating hours (7 days a week, including nights and weekends).
• Target Start Date: January 8, 2026

Candidate Requirements

Essential Qualifications

• Bilingual Capability: Absolute fluency in Italian and strong working proficiency in English (B2 level or higher).
• Eligibility to Work in Greece: You must provide valid documentation, which includes:
  • EU Citizenship.
  • A valid Residency Card (with an expiration date more than one year away).
  • A valid Refugee Card.
• Adaptability: Readiness to commit to the 24/7 rotating shift schedule.

Desirable Qualifications (A Plus, Not Required)

• Previous professional experience in customer support, technical assistance, or a contact center environment.
• A proven track record of successfully working remotely.

Ready to start a new career? Apply today to join our international remote team!