Job Description
Summary
We work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and various vendor-specific applications and hardware.
Duties & Responsibilities
Act as the go-to resource for Windows desktop support issues
Provide daily technical assistance to end-users
Support the configuration and maintenance of Windows Servers
Monitor alerts and respond in line with operational procedures
Manage escalated service desk requests that require advanced troubleshooting
Assist with onboarding of new employees (accounts, permissions, and setup)
Deliver support for LAN/WAN environments
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