Job Description
A leading SaaS firm in Manila is seeking a Technical Support Associate to ensure customer satisfaction through handling inquiries via phone, email, and chat. The role involves providing Tier 2 support, managing escalated issues, and developing a solid understanding of the product. Candidates should possess excellent communication skills and the ability to work both independently and as part of a team. The company offers a competitive salary, excellent medical benefits, and a combined onsite and remote work arrangement.
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