Remote Operations Supervisor

About the job Remote Operations Supervisor The appropriate candidate would be responsible for managing workflow with a phone unit , developing and implementing policies and procedures, training staff to perform specific functions and managing employee performance. The right candidate will lead recruiting, hiring and training efforts that enable creative solutions to identifying the best candidates and enabling the new hires for success. Job Responsibilities: Responsible for the administrative functions and supervision of an operations unit. This includes backlog and quality management for a team of Operations/Customer Service associates Provide organization, direction and staffing for all assigned service calls and case load assignments to ensure all calls are answered in accordance with our policies and procedures. Monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution. En...