Job Description
Summary
Candidates residing in the following states will beconsidered for remote employment: Colorado, Florida, Georgia, Idaho,
Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska,
North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will
not be permitted from any other state at this time.
This position will focus on learning how the organization operates and expected to gain valuable insight that can further chosen career field.
This position reports to the Manager or Director of the department and is employed by Mosaic Health Systems.
Duties
Monitor and triage incoming tickets from Finance, SCM, HCM, and Payroll users. Gather details, reproduce issues where possible, and assign to the right analyst while keeping clear documentation in the ticketing system.Assist with data clean-up, reconciliation, and test scripts for patches, quarterly Oracle Cloud updates, and new feature rollouts. This includes running test cases, logging results, and flagging defects.Create or update process flows, configuration guides, and “how-to” documents for end users and the support team. Make sure everything is stored in the central knowledge base.Research Oracle Cloud ERP functionality (Finance, SCM, HCM, Payroll) to support enhancement requests. Summarize findings and recommend possible configuration options or workarounds.Join small project efforts such as a Finance automation pilot or an HCM workflow change. Take meeting notes, track action items, and follow up with team members. Qualifications
High School diploma required. Junior or Senior college level student preferred. Computer knowledge required. Familiar with a variety of software program, including Word, Excel, Access, PowerPoint is required.
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