REMOTE PHONE SALES REPRESENTATIVE

Position Summary

The ISR provides customer service excellence to authorized distributors, OEMs, end users, along with supporting Dodge field sales engineers to support sales growth of mechanical power transmission products. The position provides a critical role in ensuring that Dodge is the leader in North America industrial automation.

Job Duties

• Facilitate the entire order process for distributors, OEMs, and sales engineers including quoting, order entry.
• Act as liaison between customers and field sales with manufacturing, engineering, product management, and warehousing.
• Expedite shipment of orders by communicating with multiple Dodge manufacturing facilities and multiple freight carriers.
• Ability to troubleshoot and be responsive to customer issues.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer ...