Remote Process Assistant

Overview

Remote Process Coordinator (primary title, best-performing)

About The Opportunity

A global e‑commerce and digital operations services provider delivering order-to-delivery, customer care, and back-office process support for international markets. We operate fully remotely in Canada, optimizing workflows, SLAs, and customer outcomes through disciplined process execution and continuous improvement.

Role & Responsibilities

• Execute day-to-day back-office processes including order processing, data entry, returns and refunds, and ticket resolution within defined SLAs.
• Monitor and triage customer inquiries across CRM/ticketing systems; escalate complex issues to subject-matter teams and follow through to resolution.
• Maintain accurate records, update order and customer data in CRM/ERP tools, and perform routine reconciliations to ensure data integrity.
• Follow and improve standard operating pro...