Job Description

A leading offshore managed services provider in the Philippines is seeking a Customer Success Renewals Support Analyst to manage the software contract renewal process. The role requires 2+ years of experience in SaaS renewals and strong analytical skills. Responsibilities include collaborating with teams to develop retention strategies, managing renewal quotes, and maintaining accurate records. The ideal candidate has excellent communication skills and a customer-first mindset. This position offers a night shift work-from-home setup with competitive rewards.
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