Remote SAP Service Delivery Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote SAP Service Delivery Manager. In this role, you will lead the end-to-end lifecycle of incident management, ensuring timely resolution and adherence to service level agreements (SLAs). You'll play a crucial role in communication with stakeholders, monitoring incident queues, and improving management processes. Your expertise will contribute to maintaining operational efficiency while championing safety and integrity within the team. You will also facilitate post-incident reviews to implement corrective actions, ultimately enhancing the quality of service delivery.

Accountabilities

• Act as the primary point of contact for incident communication and provide timely updates to affected users and stakeholders.
• Monitor incident queues and coordinate efforts across the support team to ensure swift resolution.
• Triage and lead major incidents...