Job Description

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.

Responsibilities
  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Train and onboard new CSRs
  • Conduct database and open-source research
  • Route and expedite calls appropriately
  • Other duties, as assigned
Qualifications
  • 5+ experience in a call center
  • Associate's Degree
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information

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