Remote Senior Customer Success Lead — Build & Scale CS

A fast-growing e-commerce brand seeks a Senior Customer Success Manager to lead and scale their Customer Success department. This remote role combines hands-on execution with leadership, requiring 10+ years of experience in customer success management, strong ecommerce experience, and exceptional communication skills. Candidates will manage complex support operations, build a high-performing team, and set up effective processes to ensure outstanding customer experiences. Join a dynamic environment where your contributions shape customer trust and brand reputation.
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