Remote Senior Escalation Lead – AI-Driven Enterprise Support

A leading AI-driven company in Spain is seeking a Customer Escalation Manager to lead high-priority customer escalations. The ideal candidate will have over 5 years of experience in customer escalation management and a strong ability to maintain customer advocacy throughout the resolution process. Responsibilities include ensuring timely communications and driving collaboration across multiple teams. This role offers fully remote work options, a focus on AI innovation, and is part of a rapidly growing team committed to revolutionizing the industry.
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