Job Description

A tech company in Canada is seeking a Senior Manager, Customer Experience (CX) to lead a global team providing exceptional customer support across various product lines. The role involves building CX strategies, optimizing operational workflows, and driving performance metrics. With a strong focus on customer satisfaction and process improvements, the ideal candidate will possess a comprehensive understanding of both customer experience and technical solutions like Zendesk. This position offers a competitive salary and the possibility for remote work.
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