Job Description

A leading global business services company is seeking a Sr Workforce Analyst to work remotely. The role is crucial for ensuring that the Contact Center Operations meet service level agreements. Responsibilities include analyzing performance, coordinating staffing adjustments, and communicating with stakeholders. Candidates should possess strong analytical, communication, and organizational skills, and have at least 3 years of experience in a leadership role. Competitive compensation is offered in a collaborative work environment.
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