Remote Service Desk

Tier 1-2 Service Desk Fully Remote-CST hours Duration: 6 months Pay Rate: $19-21/hr W2 Shift: 2nd Shift Friday-Tuesday (2:00pm CST - 10:30pm CST) CORE JOB RESPONSIBILITIES: Provide first and second level support for all users with technical problems, requests or questions with a focus on customer service. Use troubleshooting skills to obtain and convey concise solutions and technical guidance to our retail stores, corporate office, and distribution centers. Provide accurate and timely logging of incidents and resolution of issues into the service management database. Adhere to Service Level Agreements by resolving, escalating, and communicating incident status and resolution. ADDITIONAL RESPONSIBILITIES: When asked; act as liaison between IT Operations and Service Desk support staff, during outage calls, to assure accurate incident interpretation. Maintain communications with the Service Desk during the resolution process. Participate in development and maintenance of Service Desk trai...