Job Description
As a **Remote Service Engineer,** you will be the friendly expert who remotely diagnoses and resolves equipment issues, coordinates parts and field support, and manages follow-up appointments and service quotes, helping customers get back to work quickly and confidently. Based mainly in the Poland region, you'll collaborate with cross-functional teams, perform remote software updates, and build strong customer relationships while enjoying the independence to make decisions that ensure reliability and outstanding service.
**Your role:**
+ Monitoring and ensuring HPM software performance at remote locations on customer sites;
+ Receiving, registering, and providing technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines;
+ Providing solutions by using Remote diagnostics, troubleshooting techniques, service technical information or knowledg...
**Your role:**
+ Monitoring and ensuring HPM software performance at remote locations on customer sites;
+ Receiving, registering, and providing technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines;
+ Providing solutions by using Remote diagnostics, troubleshooting techniques, service technical information or knowledg...
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