Job Description
**Job Description**
**Be the Front Line of Smart Security & Technical Support!**
The Remote Services Technician I plays a critical role in keeping our security and monitoring systems running smoothly. In this customer-facing, technical support position, you’ll serve as the first point of contact for technicians and clients—troubleshooting network video recorders, cameras, audio devices, and basic networking issues while delivering a calm, professional experience. You’ll take ownership of issues from intake through resolution, collaborate closely with internal teams, and escalate thoughtfully when needed.
This role is ideal for someone who enjoys problem-solving, communicating clearly under pressure, and working as part of a highly connected remote team. Comprehensive training is provided, setting you up for success and long-term growth in a fast-paced technical environment.
What’s in it for You
<...
**Be the Front Line of Smart Security & Technical Support!**
The Remote Services Technician I plays a critical role in keeping our security and monitoring systems running smoothly. In this customer-facing, technical support position, you’ll serve as the first point of contact for technicians and clients—troubleshooting network video recorders, cameras, audio devices, and basic networking issues while delivering a calm, professional experience. You’ll take ownership of issues from intake through resolution, collaborate closely with internal teams, and escalate thoughtfully when needed.
This role is ideal for someone who enjoys problem-solving, communicating clearly under pressure, and working as part of a highly connected remote team. Comprehensive training is provided, setting you up for success and long-term growth in a fast-paced technical environment.
What’s in it for You
<...
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