REMOTE SQL Spécialiste Support Technique

We are looking for a Technical Support Specialist fluent in French and English to provide high-quality technical assistance to users of digital platforms, tools, or services. This role is designed for individuals who enjoy technology, troubleshooting, and helping others resolve technical challenges efficiently and professionally.

As a Technical Support Specialist, you will be responsible for identifying, analyzing, and resolving technical issues related to systems, applications, accounts, and connectivity. You will guide users through clear troubleshooting steps while ensuring a positive and reassuring customer experience.

This position requires strong analytical thinking, excellent communication skills, and the ability to translate technical information into simple, user-friendly language. You will operate in a structured technical environment with access to knowledge bases, diagnostic tools, and specialized support teams.

Key Responsibilities

You will s...