Job Description

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast?paced, high?volume environment. These individuals will play a critical role supporting our clients operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but candidate must reside within the Miami, FL or nearby cities.

Responsibilities


  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Train and onboard new CSRs
  • Conduct database and open?source research
  • Route and escalates calls appropriately
  • Other duties, as assigned

    • Qualifications

  • 5+ experience in a call c...

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