Remote Support Analyst – Flexible Night and Weekend Shifts

Job Summary

Progressive Technology is seeking a dedicated and highly motivated Remote Support Analyst to join our growing global support team. In this role, you will provide technical assistance, troubleshoot system issues, and support end-users across various platforms. This fully remote position is ideal for individuals who excel in problem-solving, enjoy independent work, and are comfortable working flexible night and weekend shifts. You will play a vital role in ensuring smooth operations for customers and internal teams by delivering timely, accurate, and customer-focused support.

Key Responsibilities

• Provide remote technical support to customers via chat, email, and ticketing systems.

• Diagnose, troubleshoot, and resolve software, hardware, and network-related issues.

• Escalate complex or high-priority issues to senior support teams as required.

• Maintain accurate...