Job Description
Job Description
Job Descritption
Taking ownership of customer issues reported and seeing problems through to resolution Following COMPANY’S standard procedures for proper escalation of unresolved issues to the appropriate internal teams Research and identify solutions to solve the issues Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Properly escalate unresolved issues to Service In-charge / Service Manager Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports as per company policy. Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients Ensure additional revenue generation from all customers sites. Be updated with latest technologies and technical skills and keep tool kit and calibrated Multi meter etc. always available with you. Preparation and submission of monthly reports Ensure customer satisfaction.
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