Remote Support Engineer

The newly created Remote Support Engineer position is a key role in delivering advanced technical support for Sysmex haematology, haemostasis, urinalysis, and point-of-care analysers used across NHS and private laboratories. Based in our Customer Support Centre, you will leverage secure remote-access tools, log analysis, augmented reality guidance, and direct communication with laboratory staff to troubleshoot, diagnose, and resolve instrument issues quickly and effectively.

This role is all about maximising instrument uptime, reducing the need for on-site visits, and ensuring accurate case handling. You’ll work closely with customers and field engineers to provide high-quality technical support that directly impacts patient care.

If you enjoy problem-solving, clear communication, and working in a fast-paced environment, this is an excellent opportunity to make a real difference.

This role is based within our Milton Keynes office.

Key Respo...