Job Description

A leading SaaS company is looking for a Team Leader to join their Support Team in Manila. This role involves overseeing 3 to 5 remote support agents, ensuring service excellence and operational efficiency. The Team Leader will handle complex tickets, provide coaching, and foster a positive team culture. Ideal candidates should have experience in a similar role, strong problem-solving skills, and excellent communication abilities. Proficiency in tools like Freshdesk and Jira is critical.
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