Remote Systems Support Engineer (REMOTE)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Systems Support Engineer - REMOTE. In this role, you will provide crucial post-sale technical assistance and enhance customer experience for our business clients. Your expertise in troubleshooting and technical support will clients receive effective solutions and a high-quality service. You will have the opportunity to impact the cybersecurity landscape while working within a dynamic team. This is a fully remote position, offering flexibility and the chance to develop your skills in a rapidly growing sector.

Accountabilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Represent the customer to ensure serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle.
• Assist customers in the installation a...