Job Description

A remote supply chain technology startup is seeking a Technical Support Lead to build and scale the support function for a new product line. This role involves managing a small team of Support Agents, documenting processes, and optimizing support workflows. Candidates should have at least 4 years of experience in technical support for SaaS products and exceptional communication skills. The position offers a flexible remote work environment across North and South America, and the opportunity to impact global supply chains.
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