Job Description
Job Summary:
The Elite Job is seeking highly motivated and customer-focused individuals to join our Remote Technical Support Call Center team. In this role, you will provide high-quality technical assistance to customers, troubleshooting hardware and software issues while delivering excellent customer service. This is a remote position, allowing you to work from the comfort of your home while engaging in a fast-paced and rewarding environment.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat to diagnose and resolve technical issues.
- Provide step-by-step guidance to customers on troubleshooting procedures.
- Escalate complex technical problems to higher-level support teams when necessary.
- Maintain a high level of professionalism and empathy while assisting customers.
- Document customer interactions, technical issues, and resolutions accurately in the system.
- Stay ...
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