Remote Technical Support Representative

Overview

Remote Work-at-Home | Philippines

Full-Time, Hourly compensation.

Position Overview

MCI is a fast-growing tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries. Our contact centers use on-site and remote agents to enhance customer journeys, reduce costs, and drive scalability. We seek skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting for a variety of clients. Responsibilities include responding to technical inquiries, resolving hardware, software, and connectivity issues, and guiding users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken is required. Candidates must have prior call center experience and reside within 80km of our office.

What You’ll Need...