Remote Technical Support Representative

Remote Technical Support Representative

We are seeking skilled and customer‑focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. Candidates must be within 80 km of our office, have prior call center experience, and retain a high‑speed internet connection.

Position Overview

MCI is one of the fastest‑growing tech‑enabled business services companies in the United States, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Any‑as‑a‑Service (XaaS) cloud technology solutions to sectors such as healthcare, retail, government, education, telecom, technology, e‑commerce, and finance. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce c...