Remote Technical Support Representative

MCI Can-Avid, Eastern Visayas, Philippines

Remote Technical Support Representative

Position Overview

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are seeking skilled and customer‑focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries.

Key Responsibilities

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step‑by‑step so...