Job Description
Overview
Full-Time | Hourly
MCI is a tech-enabled business services company delivering Customer Experience (CX), BPO, and XaaS cloud technology solutions across healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by on-site and remote agents to enhance customer journeys, drive scalability, and reduce costs. We foster an environment for career growth and continuous development as we expand globally.
We’re seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting for a variety of clients. You will respond to technical inquiries, resolve hardware, software, and connectivity issues, and guide users through solutions with patience and professionalism. Strong proficiency in English (written and spoken) is required.
Candidates must have prior call center experience and reside within 80km of our office.
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