Job Description

A leading SaaS provider is searching for a Tier II Support Team Lead to coach and manage their technical support team. This role involves resolving complex technical issues and improving workflows for operational efficiency. You will need 3–6 years of support experience, strong troubleshooting skills, and proficiency in English, with Spanish as a plus. The position is remote, ideally located in Colombia or Mexico, offering an estimated yearly compensation of $35,000 USD and various other benefits.
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