Remote Training and Quality Analyst — SOP & Enablement

A technology-driven support company is seeking a Training and Quality Analyst to enhance agent performance through effective SOPs and training materials. This role involves analyzing gaps between agent training and product behavior, collaborating with cross-functional teams, and maintaining clear documentation. The ideal candidate will possess experience in creating training resources, strong communication skills, and the ability to work independently. The position allows for remote or hybrid work arrangements.
#J-18808-Ljbffr