Remote Working/ Work From Home - Customer Service Representative

Remote Working/ Work From Home - Customer Service Representative

As a Customer Service Representative (Non-Voice), you will be responsible for delivering timely, professional, and courteous support to customers through real-time online text channels. You will play a key role in ensuring a positive customer experience by resolving inquiries efficiently, accurately, and consistently.

Responsibilities

• Respond to customer inquiries via real-time online text platforms, ensuring clear, professional, and polite communication at all times.
• Accurately document customer issues, actions taken, and resolution progress for effective tracking and follow-up.
• Assist customers in navigating and using the company’s systems by providing clear, accurate, and easy-to-understand instructions.
• Develop a strong understanding of the company’s products and services to recommend appropriate solutions, troubleshoot issues, and provide relevant guidanc...