Job Description
Job Summary: The Renewal Account Manager-SaaS at PaxeraHealth Corp. is responsible for driving SaaS contract renewals and promoting value-added services to enhance customer success. This role is pivotal in maximizing retention, ensuring zero churn, and increasing renewal revenue through proactive engagement and tailored service solutions.
Key Responsibilities:
Sales & Business Growth:
+ Develop and execute strategies to achieve and exceed service sales revenue targets.
+ Drive SaaS contract renewals and promote upgrade plans for PaxeraHealth’s solutions.
+ Identify opportunities for upselling and cross-selling new features to existing customers.
Customer Retention & Zero Churn:
+ Implement proactive engagement strategies to ensure customer satisfaction, long-term commitment as well as zero churn.
+ Monitor customer experience, identify pain points, and collaborate with teams to resolve issues before they impact retention.
+ Partner with the Customer Success team to enhance customer relationships and loyalty.
Customer Relationship Management:
+ Build strong relationships with partners, healthcare providers, hospitals, and imaging centers to understand their service needs.
+ Act as the primary point of contact for service-related inquiries and contract negotiations.
+ Ensure customer satisfaction through ongoing communication, consultation, and personalized support.
Collaboration & Cross-Functional Coordination:
+ Work closely with Customer Care team to align service offerings with customer needs.
+ Coordinate with Sales and Marketing to effectively promote service packages.
+ Provide market insights and customer feedback to improve service offerings and drive innovation.
Market Analysis & Reporting:
+ Analyze market trends and competitor offerings to enhance PaxeraHealth’s service portfolio.
+ Track and report service sales performance, providing insights for continuous improvement to management review
Job Requirements
+ Bachelor’s degree in Engineering, Healthcare Management, or a related field.
+ 7+ years of experience in SaaS renewals, account management, customer success, or subscription sales.
+ Proven ability to drive contract renewals, upsell/cross-sell services, and achieve revenue targets.
+ Strong focus on customer retention, satisfaction, and zero churn.
+ Experience managing relationships with enterprise customers; healthcare IT experience is a plus.
+ Excellent communication, negotiation, and relationship-building skills.
+ Ability to collaborate cross-functionally with Customer Success, Sales, Marketing, and Support teams.
+ Strong analytical skills with experience reporting on renewal performance and customer insights.
+ Proficiency with CRM tools and SaaS business models.
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Key Responsibilities:
Sales & Business Growth:
+ Develop and execute strategies to achieve and exceed service sales revenue targets.
+ Drive SaaS contract renewals and promote upgrade plans for PaxeraHealth’s solutions.
+ Identify opportunities for upselling and cross-selling new features to existing customers.
Customer Retention & Zero Churn:
+ Implement proactive engagement strategies to ensure customer satisfaction, long-term commitment as well as zero churn.
+ Monitor customer experience, identify pain points, and collaborate with teams to resolve issues before they impact retention.
+ Partner with the Customer Success team to enhance customer relationships and loyalty.
Customer Relationship Management:
+ Build strong relationships with partners, healthcare providers, hospitals, and imaging centers to understand their service needs.
+ Act as the primary point of contact for service-related inquiries and contract negotiations.
+ Ensure customer satisfaction through ongoing communication, consultation, and personalized support.
Collaboration & Cross-Functional Coordination:
+ Work closely with Customer Care team to align service offerings with customer needs.
+ Coordinate with Sales and Marketing to effectively promote service packages.
+ Provide market insights and customer feedback to improve service offerings and drive innovation.
Market Analysis & Reporting:
+ Analyze market trends and competitor offerings to enhance PaxeraHealth’s service portfolio.
+ Track and report service sales performance, providing insights for continuous improvement to management review
Job Requirements
+ Bachelor’s degree in Engineering, Healthcare Management, or a related field.
+ 7+ years of experience in SaaS renewals, account management, customer success, or subscription sales.
+ Proven ability to drive contract renewals, upsell/cross-sell services, and achieve revenue targets.
+ Strong focus on customer retention, satisfaction, and zero churn.
+ Experience managing relationships with enterprise customers; healthcare IT experience is a plus.
+ Excellent communication, negotiation, and relationship-building skills.
+ Ability to collaborate cross-functionally with Customer Success, Sales, Marketing, and Support teams.
+ Strong analytical skills with experience reporting on renewal performance and customer insights.
+ Proficiency with CRM tools and SaaS business models.
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