Job Description
What You'll Do An Avalara Renewal Sales Analyst manages the end-to-end contract renewal process to maximize retention and revenue, typically based in Pune, India. They collaborate with Customer Account Managers (CAMs), Finance, and Customer Experience teams, proactively initiating renewal activities 120 days before expiration. Key responsibilities include preparing quotes, identifying risks, reducing churn, and updating records. What Your Responsibilities Will Be Proactive Retention: Manage contract renewals to minimize churn, initiating engagement at least 120 days before contract expiry. Collaboration: Partner with Customer Account Managers (CAMs) to identify risks, handle downgrades, and manage cancellations. Quote Management: Finalize renewal quotes, validate contract pricing, and secure customer approvals. Reporting & Data: Monitor renewal trends, communicate upcoming renewal risks, and forecast monthly activity. Tools & Skills: Utilizes CRM tools (like Salesforce) to ensure data ...
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