Renewals Manager

Overview

We are seeking a highly motivated and results-oriented Renewals Manager to join our growing team. The Renewals Manager will be responsible for managing the low-touch customer renewal process from start to finish, ensuring high retention rates and a seamless customer experience. This role requires good communication skills, attention to detail, and the ability to build and maintain strong relationships with our customer base and internal teams. The ideal candidate has a proven track record in customer support, account management, or sales within a B2B SaaS environment.

Responsibilities

• Manage a high-volume portfolio of low-touch customer renewal processes primarily leveraging automation.
• Serve as the primary point of contact for all renewal-related inquiries, ensuring a smooth and positive customer experience.
• Own the entire renewal lifecycle including quoting, negotiation, contracting, and closing the renewal.
• Accu...