Job Description

The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:

  • Engaging with customers using phone, email, or other media, on their upcoming renewals
  • Delicately but professionally working through customer objections to secure on-time renewals
  • Responding to customer emails and requests within one business day of receipt
  • Logging all customer interactions in Salesforce.com
  • Once fully trained, expect to work with approximately 150 renewals per quarter
  • Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
  • Adhere to and follow all service level expectations
  • May be asked to work EMEA or North America hours

Apply for this Position

Ready to join Flexera Software India? Click the button below to submit your application.

Submit Application