Job Description
The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:
Engaging with customers using phone, email, or other media, on their upcoming renewals
Delicately but professionally working through customer objections to secure on-time renewals
Responding to customer emails and requests within one business day of receipt
Logging all customer interactions in Salesforce.com
Once fully trained, expect to work with approximately 150 renewals per quarter
Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
Adhere to and follow all service level expectations
May be asked to work EMEA or North America hours
Engaging with customers using phone, email, or other media, on their upcoming renewals
Delicately but professionally working through customer objections to secure on-time renewals
Responding to customer emails and requests within one business day of receipt
Logging all customer interactions in Salesforce.com
Once fully trained, expect to work with approximately 150 renewals per quarter
Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
Adhere to and follow all service level expectations
May be asked to work EMEA or North America hours
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