Renewals Specialist

Overview

As a SaaS (Software as a Service) business, contract renewal is a critical function to support both our growth and day-to-day operations. Every customer is unique, and we work with some of the largest and most dynamic companies in the market. As a Renewals Specialist you will have the opportunity to learn to develop and negotiate commercial proposals to meet our customers' varied needs. Teamwork and attention to detail are key to be successful in this position.

Responsibilities

• Understand the different roles of customer stakeholders and adapt your communication style to match.
• Investigate different scenarios to develop proposals that aren’t always obvious.
• Navigate the customer decision making process to aid in completing renewals on time.
• Deliver a friendly, harmonious and efficient experience for all involved in the contract renewal process.
• Negotiate with customers to cover their needs while keeping Ava...