Job Description
Your contributions to the organization:
Processes customer orders according to established demand plans, schedules and lead times using SAP, Sales Force and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.Responds to inquiries from internal and external customers regarding order tracking information, orders on hold, back order and high priority statuses.Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order.Coordinates with a variety of internal and external customers regarding customer issues.For international shipping and in cases of special-order requirements, coordinates with Quality and Global Trad...
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