Job Description

Overview

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Responsibilities

The Customer Support Supervisor oversees the customer support team, implements support strategies, and ensures customer satisfaction goals are met. They also analyze performance metrics to improve service quality.

Responsibilities by Area

Ensuring Customer Satisfaction

  • Monitoring customer interactions and providing feedback to team members
  • Handling escalated customer complaints and finding solutions
  • Identi...

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