Repair Advisor

Overview

You’re the trusted guide customers rely on when they need it most. At MK Auto Group, we don’t just repair vehicles - we restore peace of mind. We’re looking for a Repair Advisor who can guide customers through the collision repair process with confidence, clarity, and care, while keeping the repair team aligned and the workflow moving smoothly. If you’re organized, customer-focused, and thrive in a fast-paced environment where no two days are the same, this role is for you.

Job Summary

As a Repair Advisor, you are the primary point of contact for customers from drop-off to delivery. You play a critical role in managing repair timelines, communicating progress, and coordinating between customers, technicians, insurers, and parts suppliers by preparing accurate, high quality appraisal sheets for automotive and collision repairs. Your goal is to ensure a smooth repair experience while maintaining MK Auto Group’s standards for quality, ...