Repair Planner/Estimator

Overview

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

Primary Objectives of the Role

• Manage appraisals, work authorizations, repair orders, supplements, and warranties while ensuring a high closing ratio for the company.
• Develop and implement follow-up programs on appraisals as necessary.
• Maintain consistent communication with adjusters, production teams, and customers regarding repair progress.
• Inspect completed repairs and meet with customers during vehicle pickup to ensure their satisfaction.
• Address and resolve any customer concerns or dissatisfaction.
• Stay informed and adhere to all company and departmental policies, procedures, and standar...