Reports Analyst

Qualifications

• Bachelor’s degree in Business Administration, Statistics, or a related field.
• Minimum of 3 years experience in a reporting or analyst role within a BPO environment.
• Strong understanding of BPO metrics (e.g., SLA, AHT, FCR, QA scores, CSAT, NPS).
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, advanced formulas, macros); experience with Google Sheets is a plus.
• Familiarity with reporting and data visualization tools such as Power BI , Tableau , or Google Data Studio , an advantage.
• Basic SQL knowledge for querying databases is a plus.
• Strong analytical, problem-solving, and organizational skills.
• Ability to handle multiple requests and meet tight deadlines with accuracy.
• Good communication skills and ability to translate data into clear, actionable insights.

Key Responsibilities